Company Name: HCL
Designation: Technical Analyst/Sr. Analyst
Qualification: Any Graduate
Experience: 0.6 - 4 Years
Location: Noida
Salary : Best in the Industry
Job Details:
Walk in Date : 18th April 2015
Walk in Time: 11:00 AM - 03:00 PM
Venue :
HCL Technologies,
B-39, 4th Floor, Sec-1,
Near by Noida sec 15 Metro Station, Noida.
Designation: Technical Analyst/Sr. Analyst
Qualification: Any Graduate
Experience: 0.6 - 4 Years
Location: Noida
Salary : Best in the Industry
. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users.
. Route problems to internal 2nd and 3rd level IT support staff.
. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
. Administer and provide User account provisioning.
. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
. Perform user account management activities.
. Escalate complex problem to appropriate support specialists.
. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
. Troubleshoot client software and basic network connectivity problems.
. Identify, evaluate and prioritize customer problems and complaints.
. May train users and operators on a limited basis and/or may write training procedures.
. Participate in on-going training and departmental development.
. Routine maintenance updates with other IT staff and business units.
. Provide all required documentation including standards, configurations and diagrams.
. Provide knowledge transfer of EUC operations.
Apply Mode: Walk in
. Route problems to internal 2nd and 3rd level IT support staff.
. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
. Administer and provide User account provisioning.
. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
. Perform user account management activities.
. Escalate complex problem to appropriate support specialists.
. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
. Troubleshoot client software and basic network connectivity problems.
. Identify, evaluate and prioritize customer problems and complaints.
. May train users and operators on a limited basis and/or may write training procedures.
. Participate in on-going training and departmental development.
. Routine maintenance updates with other IT staff and business units.
. Provide all required documentation including standards, configurations and diagrams.
. Provide knowledge transfer of EUC operations.
Walk in Date : 18th April 2015
Walk in Time: 11:00 AM - 03:00 PM
Venue :
HCL Technologies,
B-39, 4th Floor, Sec-1,
Near by Noida sec 15 Metro Station, Noida.
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