Microland walk-in for Service Desk Engineers on 23rd May 2015

Company Name: Microland

Designation: Service Desk Engineers

Qualification: Any Graduate

Experience: 1 - 3 Years

Location: Gurgaon

Salary : Best in the Industry

Job Details:

Single Point Of Contact (SPOC) assistance for End User Support.
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal.
Log Tickets in the call-logging tool on behalf of users.
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group.
Monitor the service desk tool for open and pending incidents.
Own the incident and provide end to end resolution for the ticket.
Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience.
Experience in the domain of voice technical support/ helpdesk is must.
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi.
Excellent verbal & written communication - Interpersonal skills.
Should be able to drive customer experience via HD support.
Must be familiar with Microsoft technologies and windows environment.
Smartphone/Desktop and Laptop hardware/software troubleshooting.
Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting.