Company Name: Netcore Solutions
Designation : Technical Support Engineer
Qualification: Any Graduate
Experience: 0 - 1 years
Location: Mumbai
Salary: Best in Industry
Job Details:
1. Directly responsible for uptime record, and will have the ownership of the end-to-end performance and reliability of customer-facing services.
2. Accountable for ensuring users can always reach and use all of the services provided.
3. Deep dive into critical issues and provide suggestion to Dev/Design teams.
4. Contribute to and execute upon short-, mid-, and long-term strategy for the support team.
5. Mentor a team of support engineers providing operations support to production systems and running highly visible operational projects, with regards to deploying live end-user systems and mission critical services.
6. Delivering health checks on the production.
7. Delivering well documented incidents in assigned to or detected by the team.
8. Ensuring efficient monitoring of the teams queue and responses to incidents raised by the team or by the business within the agreed SLA response times.
9. Ensuring necessary automated monitoring in place.
10. Ensuring creation of problem records from the incident records as and when required.
11. Monitoring adherence to the agreed incident/problem procedures including participating in high priority incident recovery calls as and when required.
12. Guiding the support team lead with the production of weekly MI reporting on system availability / incidents.
13. Pro-active management to help improve system monitoring to reduce unnecessary system alerts and to improve existing and create new alerts as and when required.
14. Managing routine application maintenance which is deemed to be outside of the delivery teams remit.
15. Perform UAT along with testing teams and provide a go-no go call for releases.
16. Follow all the processes laid down and ensure compliance at all times.
17. Provide suggestions to superiors to improve processes.
18. Ensure regular interaction with the 3rd party application vendors and the system operations providers.
19. Will face customer issues, push for speedy resolution internally if applicable and communicate resolution externally.
Venue :
Netcore Solutions Pvt. Ltd.,
8th Floor, Peninsula Towers,
Peninsula Corporate Park,
GK Marg, Lower Parel (W),
Mumbai – 400 013.
Designation : Technical Support Engineer
Qualification: Any Graduate
Experience: 0 - 1 years
Location: Mumbai
Salary: Best in Industry
Job Details:
1. Directly responsible for uptime record, and will have the ownership of the end-to-end performance and reliability of customer-facing services.
2. Accountable for ensuring users can always reach and use all of the services provided.
3. Deep dive into critical issues and provide suggestion to Dev/Design teams.
4. Contribute to and execute upon short-, mid-, and long-term strategy for the support team.
5. Mentor a team of support engineers providing operations support to production systems and running highly visible operational projects, with regards to deploying live end-user systems and mission critical services.
6. Delivering health checks on the production.
7. Delivering well documented incidents in assigned to or detected by the team.
8. Ensuring efficient monitoring of the teams queue and responses to incidents raised by the team or by the business within the agreed SLA response times.
9. Ensuring necessary automated monitoring in place.
10. Ensuring creation of problem records from the incident records as and when required.
11. Monitoring adherence to the agreed incident/problem procedures including participating in high priority incident recovery calls as and when required.
12. Guiding the support team lead with the production of weekly MI reporting on system availability / incidents.
13. Pro-active management to help improve system monitoring to reduce unnecessary system alerts and to improve existing and create new alerts as and when required.
14. Managing routine application maintenance which is deemed to be outside of the delivery teams remit.
15. Perform UAT along with testing teams and provide a go-no go call for releases.
16. Follow all the processes laid down and ensure compliance at all times.
17. Provide suggestions to superiors to improve processes.
18. Ensure regular interaction with the 3rd party application vendors and the system operations providers.
19. Will face customer issues, push for speedy resolution internally if applicable and communicate resolution externally.
Apply Mode: Walk in
Walk in Date : April 1st 2015
Time: 11 AM to 5 PM
Walk in Date : April 1st 2015
Time: 11 AM to 5 PM
Venue :
Netcore Solutions Pvt. Ltd.,
8th Floor, Peninsula Towers,
Peninsula Corporate Park,
GK Marg, Lower Parel (W),
Mumbai – 400 013.
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