Company Name: IGate
Designation : System Engineer
Qualification: B.Tech , BE
Experience: Freshers
Location: Noida
Salary: Best in Industry
Job Details:
· Should have excellent communication and English speaking skills
· Knowledge of basic computer operations.
· Good listening and responding skills.
· Should be willing to take up challenges and go extra mile to perform work responsibilities
· Should have great interpersonal skills and ability to perform under pressure
· Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
· Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
· Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
· Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
· Meet customer requirements through first contact resolution.
· Clarify customer requirements; probe for and confirm understanding of requirements or problem.
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Listen attentively to customer needs and concerns; demonstrate empathy.
· Confirm customer understanding of the solution and provide additional customer education as needed.
· Prepare complete and accurate work and update customer file.
Designation : System Engineer
Qualification: B.Tech , BE
Experience: Freshers
Location: Noida
Salary: Best in Industry
Job Details:
· Should have excellent communication and English speaking skills
· Knowledge of basic computer operations.
· Courteous with strong customer service orientation.
· Dependable with proficient attention to detail.· Good listening and responding skills.
· Should be willing to take up challenges and go extra mile to perform work responsibilities
· Should have great interpersonal skills and ability to perform under pressure
· Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
· Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
· Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
· Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
· Meet customer requirements through first contact resolution.
· Clarify customer requirements; probe for and confirm understanding of requirements or problem.
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Listen attentively to customer needs and concerns; demonstrate empathy.
· Confirm customer understanding of the solution and provide additional customer education as needed.
· Prepare complete and accurate work and update customer file.
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