Company Name: IBM Software Group
Designation : Technical Operations Analyst
Qualification: Bachelor's Degree
Experience: 0 - 1 years
Location: Gurgaon
Salary : Best in the Industry
Job Details:
Designation : Technical Operations Analyst
Qualification: Bachelor's Degree
Experience: 0 - 1 years
Location: Gurgaon
Salary : Best in the Industry
• You will be involved in solving technical query & Trouble shooting.
• Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
• Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
• You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
• Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
• Assist in End to End Problem, Change and Incident Management.
Apply Mode: Online
• Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
• Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
• You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
• Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
• Assist in End to End Problem, Change and Incident Management.
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